Here are some answers to our most frequently asked questions:
How is the sizing on your shirts?
For more information on our brands and sizing, click here. Here at The Salty Anchor, we never charge more for larger sizes.
Do you offer customized group shirt designs?
You bet! We're happy to create a one-of-a-kind design for your group. We just ask that you reach out to us in plenty of time before your cruise. We will also provide a link to your group design to make it easier for your guests to order.
How long will it take to receive my order?
We strive to process and ship your order out within 5-8 business days after receiving your order. However, we strongly advise giving yourself at least 2-3 weeks before your cruise to allow adequate time for production and shipping. Should your style, size or color shirt not be in stock, we can usually get it back in stock within a few days. We ship using USPS and UPS and do offer expedited shipping at an additional cost. If you need a rush on your order, please contact us before placing the order.
What is your refund policy?
Due to the nature of our products, we do not offer a refunds or exchanges. However, if there is an issue from shipment or design error, we suggest contacting us immediately. Our goal is to make sure you are a satisfied customer for life.
What do you charge for shipping?
We try to keep our shipping charges as low as we can. Shipping charges will be calculated at check out for orders shipping to Canada. Currently we use USPS and UPS for shipping.
PLEASE NOTE: The Salty Anchor IS NOT responsible for delivery delays caused by the carriers (USPS, UPS, etc) and NO refunds will be issued to customers if their order is delayed by the carrier as long as The Salty Anchor has transferred the package to the carrier and the tracking number is showing that the package is with the carrier.
If you are looking for something specific, please let us know. We are happy to help and find you exactly what you are looking for.